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Title

Involvement of Patients or Their Representatives in Quality Management Functions in EU Hospitals: Implementation and Impact on Patient-Centred Care Strategies (International Journal of Quality in Health Care)

Publication Topics

Access to Health Care; Use of Health Services; Health Care Delivery System; Managed Care; Safety Net Providers

Publication Type

Journal Article

Publication Date

2014-04-03T07:00:00Z

Author 1

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1349&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1349&RootFolder=*">Oliver Groene</a>

Author 2

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1352&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1352&RootFolder=*">Rosa Sunol</a>

Author 3

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=79&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=79&RootFolder=*">Onyebuchi A. Arah, MD, PhD, MPH</a>

Author 4

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=151&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=151&RootFolder=*">et al</a>

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Abstract

The objective of this study was to describe the involvement of patients or their representatives in quality management (QM) functions and to assess associations between levels of involvement and the implementation of patient-centred care strategies.

Authors randomly selected hospitals from seven European countries (The Czech Republic, France, Germany, Poland, Portugal, Spain and Turkey). Hospital quality managers and heads of clinical departments in charge of four patient pathways (acute myocardial infarction, stroke, hip fracture and deliveries) participated in the data collection between May 2011 and February 2012.
 
Four items reflecting essential patient-centred care strategies based on an on-site hospital visit: formal survey seeking views of patients and carers, written policies on patients' rights, patient information literature including guidelines, and fact sheets for post-discharge care. The main predictors were patient involvement in QM at the hospital level and pathway level.
 
Current levels of involving patients and their representatives in QM functions in European hospitals are low at hospital level, but even lower at departmental level. The authors did not detect associations between levels of involving patients and their representatives in QM functions and the implementation of patient-centred care strategies; however, the smallest hospitals were more likely to have implemented patient-centred care strategies.
 
There is insufficient evidence that involving patients and their representatives in QM leads to establishing or implementing strategies and procedures that facilitate patient-centred care; however, lack of evidence should not be interpreted as evidence of no effect.
 

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Journal Article: Involvement of patients or Their Representatives in Quality Management Functions in EU Hospitals: Implementation and Impact on Patient-Centred Care Strategies

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Created at 6/21/2016 9:01 AM by i:0#.f|uclachissqlmembershipprovider|celeste
Last modified at 6/21/2016 9:06 AM by i:0#.f|uclachissqlmembershipprovider|celeste