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Title

Job Resources, Physician Work Engagement, and Patient Care Experience in an Academic Medical Setting (Academic Medicine)

Publication Topics

Use of Health Services; Health Care Delivery System; Managed Care

Publication Type

Journal Article

Publication Date

2017-10-01T07:00:00Z

Author 1

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1339&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1339&RootFolder=*">Renee A. Scheepers</a>

Author 2

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1340&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=1340&RootFolder=*">Seilenna S. Lases</a>

Author 3

<a onclick="OpenPopUpPage('http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=79&RootFolder=*', RefreshPage); return false;" href="http://healthpolicy.ucla.edu/_layouts/listform.aspx?PageType=4&ListId={7AAD61FA-4BCB-48C0-B0B7-87AFDC3673EF}&ID=79&RootFolder=*">Onyebuchi A. Arah, MD, PhD, MPH</a>

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Abstract

The study investigated associations of physician work engagement with patient care experience and job resources in an academic setting. The authors collected patient care experience evaluations, using nine validated items from the Dutch Consumer Quality index in two academic hospitals (April 2014 to April 2015). Physicians reported job resources and work engagement using, respectively, the validated Questionnaire on Experience and Evaluation of Work and the Utrecht Work Engagement Scale. The authors conducted multivariate adjusted mixed linear model and linear regression analyses.

Of the 9,802 eligible patients and 238 eligible physicians, respectively, 4,573 (47%) and 185 (78%) participated. Physician work engagement was not associated with patient care experience. However, learning opportunities and autonomy were positively associated with work engagement.

Authors concluded higher physician work engagement did not translate into better patient care experience. Patient experience may benefit from physicians who delivers table quality under varying levels of work engagement. From the physicians' perspective, autonomy and learning opportunities could safeguard their work engagement.

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Article 1

Journal Article: Job Resources, Physician Work Engagement, and Patient Care Experience in an Academic Medical Setting

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Version: 3.0
Created at 10/19/2017 10:50 AM by i:0#.f|uclachissqlmembershipprovider|celeste
Last modified at 10/19/2017 10:53 AM by i:0#.f|uclachissqlmembershipprovider|celeste