California Health Survey

Frequently Asked Questions

How long does the survey take?

The adult section of the survey will take approximately 30-35 minutes, the adolescent section will take approximately 20 minutes, and the child section will take approximately 10-15 minutes.
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How do I know you will keep my information confidential? How will my privacy be protected?

Keeping individual information confidential is a top priority for us. We specifically process all the answers so that no one can directly connect what responses came from which household. Everyone working on this study is required by law to protect the confidentiality of people who participate. No names are retained, all home addresses and any telephone numbers (if we had one) are stripped away from the survey answers. We are bound by very rigid rules set up by the UCLA Office for Protection of Research Subjects and the California regulated Committee for the Protection of Human Subjects to protect your privacy and rights as a participant in a university project. For more information, click HERE.
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How did you get my address or phone number?

Your address was randomly chosen by a computer from all the possible addresses in your area. This is a scientific process to choose survey participants like yourself. For some households, a telephone number was matched to your address. If your number is unlisted, it will remain unlisted.
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Why did you send me a letter? Can you send me a letter?

We mail a letter to your household to explain the purpose of the survey and to direct you to the website where you can access your survey using your personal code. If we do not receive a response from your household, our data collection contractor, SSRS, attempts to match a telephone number to the address, and if a match was found, we will call your household to encourage completion of the survey.
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Why don't you just mail me the survey? Why do I have to do it over the web or telephone?

This was designed to be a web and telephone survey. Answering it in a different format may affect the results.
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How many people are you contacting for the survey?

We are contacting over 250,000 households in California that have been randomly selected by a computer.
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Why don't you contact someone else?

A computer chose your address at random and all the randomly selected addresses make up a scientific sample. If we replace the address we selected with any other address, it will affect the accuracy of our study.
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What kinds of questions will you be asking?

To see a list of the survey topic areas, click here.
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Why are you asking about my income?

We are only asking to make sure we are talking with families with different incomes. Your information will be kept confidential.
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Why do you need the ages of people who live here?

The survey has 3 parts that deal with different age groups. We need the ages of the people in your household to decide which parts to use.
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Why do you need the names of people who live here?

 Using names, or nicknames, makes it easier for the survey to ask you about the correct persons.
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Will my answers affect my welfare / TANF / CalWORKS / Medi-Cal benefits?

No. Information that may identify you will not be used in the results, and no one in the government will know who participated in this study. None of your benefits will be affected by participating in this study.
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Will my answers affect my immigration status?

No. Your identity will be kept completely confidential. Information that may identify you will not be included in the results, and no one in the government will know who participated in this study. Your immigration status will not be affected by participating.
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What if I don't have any health problems?

To get a better understanding of the health status and health needs of all California residents we want to talk to people with and without health problems.
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What if I don't have health insurance?

We are very interested in learning about your health care and your health needs. The fact that you do not have health insurance is something we want to know, too.
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What if I don't have kids?

We want to talk to people with and without kids. If you do not have kids we will only use the adult section of the survey.
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I need to change my interview appointment. How can I do that?

You should call the survey company SSRS to change your appointment. Their toll-free number is 1-844-384-9393.
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I am having technical issues with the survey website. How do I regain access?

We apologize for this inconvenience. Please contact SSRS (844-384-9393) or email support@youropinionplease.com for assistance to regain access to your survey.
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I was disconnected. How can I finish the survey?

You should call the survey company SSRS to finish the survey. Their toll-free number is 1-844-384-9393.
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Do I have to do this? Do I have to answer your questions?

No, your participation is voluntary, but we are very interested in what you have to say. You represent many households like yours, so your input will be very helpful to us. You do not have to answer all the questions, and may refuse to answer any question at any time.
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Who provides the funding for the California Health Survey?

Major funders of this survey include the California Department of Health Care Services (DHCS), DHCS Mental Health Services Division, California Department of Public Health, California Health Benefit Exchange, First 5 California, The California Endowment, California HealthCare Foundation, and Kaiser Permanente.
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How will the study results be used?

The information collected from this survey will help researchers, the public and the government better understand some of the health problems and difficulties in getting health care in California. With this information, improvements can be made to public health programs and the health care system.
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Can I get a copy of the results?

Early results will be available in the fall of 2020. Results from previous rounds of the study are currently available through our website at www.chis.ucla.edu.
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My phone number is on the Do Not Call List - why did you call?

The National Do Not Call List is intended to prevent unwanted phone calls from telemarketers. As a legitimate, scientific health survey that is not selling anything, the California Health Survey is exempt from the Do Not Call list.
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Can you give me a referral for Medi-Cal? Can you tell me who to call to get health insurance?

The California Health Survey is not authorized to provide referrals. You should call your local health department for that information. Their phone number will be in the government pages of your phone book, under "county listings." Or, you may call 211 if this service is available in your County.
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